IT Systems Support Engineer/ Junior Developer £23-30k + Benefits

Great opportunity to join this Global Manufacturer in the Caerphilly area

You will have Outstanding customer service skills, be an active member of the department ensuring the maximum availability of computer and related services throughout business whilst supporting the IT Manager as required. £23-30,000 + dependent on experience +Benefits

·Check status of backups and replication, integrity of applications and infrastructure

·Check physical machine environments, error logs and reports

·Check antivirus software, nothing anything of issue and raise in daily housekeeping review

PC’s or Laptops

·Maintenance and compliance with software policy and licences, Maintenance of Asset Register

·Install and set up any networks required, Installation of additional hardware required

·Installation of standard software i.e. Office Suite, Syspro etc

·Install all patches / updates as required, creation and maintenance of user profiles

Telephony

·Set-up of company mobiles and configuration of internal phone system

Support (customer service is king)

·Recording of issues in Ticket System and ensuring issues addressed or escalated

·Running weekly Ticket Review Meeting

·Issues can relate to mobile phones, desktop phones, remote users, printers, Wi-Fi, PC equipment, network, servers, hardware, software, anything that makes up the IT landscape

·Meeting Room equipment and software

·Liaise with group IT support as necessary

IT Environment

·Assist with the management of server and infrastructure, performance, including security, upgrades, patching, investigation and resolution of issues, network monitoring and management

Development

·To work with the IT Manager and key employees to explore, define and document enhancements and new developments.

·To work with the IT Manager in complying with customer requests and initiatives

Extended Support

·To document processes or procedures for the How To Guides, to enable the team to handle support issues more effectively

·Involvement with group IT to investigate issues related to central services

·To escalate issues as required to our external support partners

Outcomes of Role

Happy customers - provide efficient and effective deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PC’s, operating systems, hardware, software and peripherals. No surprises – all policies complied with.

Person Specification

The job role requires an analytical approach to everything with an eye for detail.

Required:

Administration of Microsoft Networks – Physical and Virtual, Microsoft Servers,

Microsoft Desktop Operating Systems.

Administration of...

Firewalls, SQL Server Databases, EDI, ERP Systems.

SQL Server Development, Web Development,

Programming Skills desirable.

Previous Work Experience: T Systems Administrator

Ideally to have worked in a manufacturing or assembly business although not essential and used to dealing with users and user issues, in particular, complex issues and requirements

Not suitable for people with first line support experience gained in call centres. This is a third line support role.

Specific Knowledge / Skills Competence IT Systems Administrator

Ideally MS certified support engineer although relevant experience will be given a higher weighting

SQL Server,Windows Server

Hyper-V, Syspro or ERP Systems

SharePoint or Business Intelligence Tools, Mail Servers

Analysis Services, Reporting Services, Integration Services

Office and Office 365,Networking

Software development – PHP/HTML

IT Systems Support/Junior Developer can travel to work from Cardiff, Caerphilly, Pontypridd, Newport, Blackwood, Cwmbran